Frequently Asked Questions

Getting started with Optimyze360 is simple:

1. Sign up for a free account
2. Complete the onboarding process to set up your business profile
3. Choose and enable the AI agents you need
4. Start automating your marketing and customer support

Our setup wizard will guide you through each step, and you can be up and running in minutes.

To get the most out of Optimyze360, have these ready:

• Your business information and branding assets
• Social media account credentials (for integration)
• Common customer questions and responses (for AI training)
• Your product/service information

AI Agents are intelligent assistants that automate specific business tasks:

• Supporta: Handles customer support inquiries, FAQs, and escalates complex issues
• Sellsy: Qualifies leads, books meetings, and nurtures prospects
• Contenta: Creates marketing content, captions, and campaign ideas

Each agent uses advanced AI to understand context and provide human-like responses while learning from your business data.

Yes! AI agents can be extensively customized:

• Upload your own FAQ and knowledge base
• Set custom response tones and brand voice
• Configure escalation rules and workflows
• Train agents on your specific products and services
• Set business hours and availability

Yes, you can change your plan at any time:

• Upgrades take effect immediately
• Downgrades take effect at the next billing cycle
• No cancellation fees
• Prorated billing for mid-cycle changes

Optimyze360 integrates with major platforms:

We offer multiple support channels:

• 24/7 Help Center with documentation
• Email support (response within 24 hours)
• Live chat support (Pro users)
• Video tutorials and webinars
• Community forum
• Phone support for Enterprise plans

If you need help, try these steps:

1. Check our Help Center for instant answers
2. Search this FAQ page
3. Contact support via chat or email
4. Join our community forum for peer support
5. Schedule a demo call with our team